+33 4 78 55 45 69 Shipping and Returns
Any order placed before 2 pm is shipped the same day; any order placed after 2 pm is shipped the next day. Shipping is handled by DSV or COLISSIMO depending on weight and size. Packages are shipped in one shipment. With DSV, you will receive a text message within 48 to 72 hours with a link to schedule a delivery appointment; delivery is made Monday to Friday. With COLISSIMO, delivery is made without notification or appointment. Delivery "to the foot of the building": no delivery inside the home.
We deliver throughout Europe. In mainland France, shipping costs €20 for any order under €400 and is free above that amount. Outside mainland France, additional delivery charges apply: please contact us for the amount for your country.
The equipment is usually shipped on a pallet wrapped in black film.
Inspect your goods in the presence of the carrier. If the package is damaged, take a photo and provide a detailed written complaint on the carrier's receipt. Contact our services promptly (+334.78.55.45.69 - contact@planchaelec.com). Any complaint regarding the delivery of the goods must be sent to us within 2 days at the latest.
Returning goods for personal convenience: Please contact our company. Return shipping costs are the buyer's responsibility. PLEASE NOTE: Pack the goods securely in their original packaging. The equipment must not have been used. Refunds will be issued after receipt and inspection of the goods.