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Because more and more of you are familiar with and using Planchaelec stainless steel electric griddles, more and more of you are also asking questions about the manufacture, use, and maintenance of our appliances...
Find a selection of the most frequently asked questions here, and if you can't find a satisfactory answer, don't hesitate to contact us!
Are scratches serious on a stainless steel griddle?
If there's one griddle maintenance issue that isn't one, it's this one! Is your griddle made of stainless steel and comes from a French griddle manufacturer, Planchaelec? Don't worry about scratches. They're part of the patina of this type of griddle and contribute to their charm by giving them the appearance of brushed stainless steel. They do not harm this type of appliance in any way, as it is impossible to drill through 3/4 or 5mm thick stainless steel.
Do with your stainless steel electric griddle what you wouldn't do with a Tefal-coated frying pan: cut your food directly on it. You have nothing to worry about; even if you scratch your cooking plate, it will still function properly and allow you to create delicious recipes for a long time.
How much power is needed for an electric griddle?
Planchaelec has chosen not to increase the electrical power of its French electric griddle, unlike its competitors. Our griddles therefore do not have a power greater than 3,600 watts. This way, you can plug them into a simple electrical outlet without worrying about adding an adapter.
The electric griddle designed by us is mounted in such a way as to place a flanged electrical resistance, in order to avoid deformations, directly under the cooking plate, that is to say in contact with it. The entire carcass is insulated from the plate. This system helps to prevent heat loss. The cooking plate therefore quickly rises to 300°, a temperature more than sufficient to sear meat for example.
Why is my griddle sticking?
Griddle cooking isn't complicated. You'll soon be able to sear your meat, cook your vegetables, and enjoy succulent marinated shrimp, all while pleasing your friends and doing your part for your health. The only thing you need to pay attention to is the cooking temperature of your food.
Indeed, not all foods cook at the same temperature on a griddle. If you try to sear vegetables at 300°C, there's a good chance they'll stick, burn, and burn. The temperature isn't right. It's the same process as when you grill a steak in a pan without fat. If you put it on very high heat, you won't sear it, you'll char it.
If your griddle sticks, reduce the cooking temperature of the food you place on it! You'll quickly discover the right temperatures for your food, and your guests will applaud the chef they see in you.
Where are Planchaelec stainless steel electric griddles made?
At Planchaelec, our core business is centered on stainless steel and all the techniques involved in working with this material, particularly folding techniques. We take care to select high-quality materials from all over France. We then transport them to our factory to manufacture, fold, and assemble all our griddle ranges.
Our 1,500 m² factory is located in Ain, in the Rhône-Alpes region. If you're considering purchasing a stainless steel electric plancha Made in France, you're making the right choice by choosing us. It's in our facilities that the essential components of your plancha, such as the heating plate, heating element supports, and even the belt, are laser-cut and then bent on digitally controlled machines called press brakes.
The rest of the assembly work is done by hand by highly qualified personnel and following a very precise protocol. Why? We are inflexible about the reliability of our appliances. This is also why we test all our planchas one by one, before packaging them. They all have a serial number. You can be sure of the traceability of the equipment you are buying.
Are our electric griddles reliable?
The griddles we offer at Planchaelec are of very high quality. All benefit from high-end manufacturing. The stainless steel we use comes from renowned steel mills and is machined at our company in the Rhône-Alpes region using state-of-the-art machinery.
Regarding the wiring, heating elements, and thermostats, they are developed by world leaders so that we can guarantee you griddles that are ever more reliable and of higher quality. It is thanks to our rigorous approach that you get a griddle that will last you for many years.
All our materials are extremely durable, which is why maintaining a stainless steel electric griddle from Planchaelec is easy. Our stainless steel, in particular, is thick enough to last. And if you ever have a problem with one of our griddles, our after-sales service will quickly offer you a solution, within the limits of what we can do.
Are some of your heating elements no longer working? Get in touch with us. We're big supporters of zero waste and are therefore perfectly capable of repairing our machines. So before throwing away your appliance because its heating element seems broken, contact us. We'll repair it and return it to you as good as new. Don't forget, too, that all of our products come with a two-year warranty.
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